Shipping policy

Standard Item Processing Times

All standard items are processed within 4 days and sent to the warehouse for dispatch. To expedite your order, we offer priority processing, ensuring your product is shipped within 48 hours or 2 business days.

Processing Times for Custom Items

Custom order processing times vary depending on the level of detail required for the product. Please refer to each product page to identify corresponding processing and production times.

Shipping Times

We offer free standard shipping Mexico.

United Kingdom: 4-10 business days*
Europe: 1-2 weeks*
United States: 1-2 weeks*
Middle East: 3 weeks*
Central Asia: 3 weeks*
Australia and New Zealand: 2-4 weeks*
South America: 2-5 weeks*
Estimated delivery times are "estimates" based on recent deliveries and should not be considered a guaranteed delivery time. We do our best to ensure that the shipping process runs as smoothly as possible, but in the event of a delay in delivery, we do not issue a refund. We currently do not offer an express shipping option due to the costs involved.


Shipping Taxes

As we ship with a premium shipping method, all taxes are included, and you will not be asked to pay them upon receiving your products.

Accepted Payment Methods

We are proudly verified through Verisign and Norton security gateway.

As a Shopify Payment or Stripe partner, we accept all major credit cards, including Visa, Mastercard, and Amex.

We also offer express payment and check-out options, including Paypal, ClearPay, Google Pay and Apple Pay.

If you have any questions or comments, we are here to help. Do not hesitate to contact us by email at welcome@tesorodolls.com. We value your satisfaction and are committed to providing excellent customer support.